Returns & Refunds Policy

1. Easy 7-Day Return & Exchange

At Divya Sutra, we offer a no-questions-asked 7-day return and exchange policy. You can request a return or exchange within 7 days of receiving your product. Requests made more than 7 days after delivery will not be accepted under any circumstances.

2. Items Not Eligible for Return or Exchange

  • Products purchased during sales or promotional offers are not eligible for return or exchange unless you received the wrong item.

  • In such a case, we will provide a free replacement.

  • Items marked as “no return / no exchange” and gift cards are non-returnable and non-exchangeable.

3. Return/Exchange Conditions

To qualify for a return or exchange:

  • The product must be unused, unworn, and in its original packaging

  • All tags and labels must be intact

  • A valid receipt or proof of purchase is required

4. How to Request a Return or Exchange

You can place a request through:

  • Contacting our customer support via email or WhatsApp

Please include the following:

  • Order number

  • Product name

  • Date of purchase

  • Reason for return/exchange

  • Details of replacement item (in case of exchange)

5. Doorstep Pickup & Delivery

Once your return/exchange request is approved:

  • We will arrange the pickup of the original item from your delivery address

  • The exchange product will be sent to the same address as the original order

6. Exchange Value Adjustments

  • If the exchange item is of higher value, you will be required to pay the difference

  • If it is of lower value, we will refund the difference after successful pickup and verification

7. Refunds

  • Refunds are only processed for approved returns

  • After the product is received at our warehouse and passes quality check, the amount will be refunded to your original payment method

  • This process may take 5–7 business days

9. Processing Time

All approved return or exchange requests will be processed within 7 working days from the date of pickup.